Dealing With Difficult People: Part I

Unexpected crises stir our emotions and trigger responses that often prolong conflict rather than finding resolution. Our psychological responses to disruption can drive us away from finding common ground with an angry caregiver or even an upset public. Though this course, you'll debunk age-old myths of good customer service and learn how to recognize the pitfalls of emotional responses to disruption.
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Fight, Flight, Think
Exclusive NEW! Book Content

57 m

Quiz for Review and

Completion Certificate for Your Portfolio

What's included?

Interactive, team-building professional development training exclusively for public schools.

Expert Insight

Years of experience in communications strategy distilled into on-demand courses.

Video Lessons

Virtual modules featuring multimedia curriculum.


Test your knowledge on the most important keys to successful communications.

Course Certificates

Earn certificates for every professional development training course you take.

Course Lessons

Created by

Brian J. Stephens

CEO Caissa Public Strategy, Nation's Leading Student Recruitment Expert at CaissaK12
Brian J. Stephens has more than 25 years of experience as a business and leadership development strategist, crisis manager, and attorney. Brian has taught in both college psychology departments and law schools. He holds a Juris Doctor and undergraduate degrees in Industrial Psychology and Business Management.